Shopping F.A.Q

To place an order, simply browse our website, select the items you'd like to purchase, and add them to your cart. Then proceed to checkout, where you'll provide your shipping and payment information to complete your purchase.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery through our website or the carrier's tracking portal.

We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a refund or exchange. Please refer to our Returns & Exchanges page for more details.

Delivery times may vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within same day and offer nextday delivery  with estimated delivery times provided during checkout.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

We apologize for any inconvenience caused. Please contact our customer support team within 2 days of receiving the item, and we'll be happy to assist you with a replacement or refund.

You can reach our customer support team via email at support@le11-uk.co.uk or by phone at +7575066366. We're available 24/7, 7 days a week  to assist you with any inquiries or concerns you may have.

We strive to process orders quickly; however, if you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or cancelled.

• Yes, we take the security of your information seriously. Our website employs industry-standard encryption technology to safeguard your personal and payment details during transmission. Additionally, we do not store your payment information on our servers after the transaction is completed.

Please feel free to reach out if you have any further questions or concerns not addressed in our FAQ section. We're here to help!